Terms of Service
Last updated: September 27, 2026
1. Who we are
These terms govern the purchase and use of the products and services of Yunazi Digital LTDA, a company registered in Brazil under CNPJ 67.312.036/0001-81, with its registered office at Av. Prefeito Osmar Cunha, 416, Suite 1108, Centro, Florianópolis, SC, 88015-100, Brazil ("Yunazi", "we"). By purchasing or using our services, the contracting company ("Customer") agrees to these terms.
2. What we offer
Yunazi provides AI-powered sales promotion technology and services, including a platform offered as a subscription service (SaaS) for promotional campaigns, customer follow-up and sales analysis, as well as one-off campaign and integration projects.
3. Purchase and payment
- Subscriptions are billed on a recurring monthly basis, at the price of the plan purchased, and renew automatically until cancelled.
- Custom projects are billed according to the proposal accepted by the Customer, with scope, price and timeline defined before work begins.
- Payments are processed by payment partners such as Stripe. Yunazi does not store full card details.
- If a payment fails, access to the service may be suspended until the account is brought up to date.
4. Cancellation
The Customer may cancel a subscription at any time, with no cancellation fee, by writing to contato@yunazi.com. Cancellation stops future charges, and access remains active until the end of the period already paid.
5. Refunds
- On the first purchase of a subscription, the Customer may withdraw within 7 calendar days and receive a full refund of the amount paid.
- After that period, there are no prorated refunds for the current billing period, which remains available until it ends.
- Duplicate charges or charges made in error by us are refunded in full.
- Refund requests are made by email to contato@yunazi.com and processed within 10 business days, back to the original payment method.
6. Acceptable use
The Customer agrees to use the services in accordance with the law, not to use them to send unlawful, misleading or unsolicited content, and to be responsible for the information it provides and the settings and instructions it defines in its account. The Customer may only send campaigns to contacts it has a lawful basis to reach, and must honor every unsubscribe request.
7. Artificial intelligence
Results generated by artificial intelligence are based on the information provided by the Customer and may contain inaccuracies. The Customer can review, adjust and turn off automations at any time, and is responsible for decisions made based on those results.
8. Data
Personal data is handled in accordance with our Privacy Policy and Brazil's General Data Protection Law (Law No. 13,709/2018, "LGPD"). Each Customer's data is kept separate and is not accessible to other customers.
9. Availability and support
We work to keep our services available at all times, but interruptions may occur for maintenance or due to third-party failures. Support is provided by email on business days, with a reply within 2 business days.
10. Changes
These terms may be updated. Material changes will be communicated to the Customer by email in advance.
11. Governing law
These terms are governed by the laws of Brazil. The courts of Florianópolis, SC, Brazil, have jurisdiction over any disputes related to these terms.